Get In Touch

We're just a call, email or few steps away

As our motto says, E Kōkua Pākahi Kākou - "We help each other." Whenever you need assistance or just want to say "aloha," we make it as easy as possible to contact us however you wish.

By Phone
Toll-Free: 1-877-724-6595

By Email (Member Service Department and General Inquiries) (Loan Department)

By Fax

Kamehameha Shopping Center
1620 North School Street, Suite 116
Honolulu, HI 96817

Hours of Operation - Effective 4/26/2021
Monday & Friday: 8:30 a.m. to 5:00 p.m.
Tuesday - Thursday: 9:30 a.m. to 1:30 p.m.

Routing Number


Locally, you can access surcharge-free ATMs through the FHB Network. If you need a surcharge-free ATM outside of Honolulu, you can search for one through the CO-OP Network.

To report your debit card lost or stolen call the Hot Card Center

  • (888) 297-3416 (U.S.)
  • (206) 389-5200 (International)

To confirm fraudulent debit card transaction(s) call the Card Fraud Center

  • (855) 293-2456 (U.S.)
  • (206) 389-5201 (International)

SMS messages from the Fraud Center will come from shortcode 96923.

To return a call from the Card Fraud Center

  • (800) 237-8990

If you are receiving debit card declines after-hours call the Cardholder Assistance Line

  • (800) 547-3274

Holiday Schedule
The credit union's offices will be closed on these days. However, you can visit a shared branch location or access your accounts online or through your mobile device.

Date Holiday
Friday, January 1, 2021 New Year's Day
Monday, January 18, 2021 Martin Luther King Jr. Day
Monday, February 15, 2021 Presidents' Day
Friday, March 26, 2021 Prince Kuhio Day
Friday, April 2, 2021 Good Friday
Monday, May 31, 2021 Memorial Day
Friday, June 11, 2021 Kamehameha Day
Monday, July 5, 2021 Independence Day
Friday, August 20, 2021 Statehood Day
Monday, September 6, 2021 Labor Day
Thursday, November 11, 2021 Veterans' Day
Thursday, November 25, 2021 Thanksgiving Day
Friday, November 26, 2021 Day After Thanksgiving
Friday, December 24, 2021 Christmas Eve
Friday, December 31, 2021 Closing at 12:00 p.m.

Contact Us Online

Please do not send us any messages containing financial information, such as account numbers, through this form. You can use secure messaging within Online Banking to communicate sensitive information.